Cookie policy

Comprend uses cookies on its website. You can find out more about cookies and how to control them in the information below.

By using our website comprend.com and related domains you accept the use of cookies in accordance with this Cookie Policy. In particular, you accept the use of Analytics Cookies for the purposes described below.

If you do not accept the use of these cookies please disable them following the instructions in this Cookie Policy, for instance by changing your browser settings so that cookies from this website cannot be placed on your computer or mobile device.

What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile device browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.

Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot then be provided to that user and accordingly they may not be able to take full advantage of all of the website’s features. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

What cookies do we use?

1. Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website such as the Webranking Report on report.comprend.com. These cookies don’t gather information about you that could be used for marketing or remembering where you have been on the internet. This category of cookies cannot be disabled. We use the following strictly necessary cookies.

Cookie sourceCookie nameExpiration timePurpose
Webranking_guid _UserId12 monthsUsed to access and remember the authenticated user in order to use the Webranking Report. When logged in, local storage is used to store critical user information that is required by the application to function. 

2. Analytics cookies

During the course of any visit to our Website, the pages you see, along with any cookies, are downloaded to your computer or mobile device. We do this, because cookies enable website publishers to find out whether the device (and probably its user) has visited the Website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

In order to be able provide relevant information to our visitors, we need aggregated statistical visitor data that is collected by means of cookies.

The cookies we use are “analytical” cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our Website work, for example, by ensuring that users are finding what they are looking for easily.

Our website uses the following cookies.

Comprend WaaS

Our Website is built on Comprend's Website as a Service platform. When closing the cookie banner, a cookie is stored to remember that you have closed the cookie banner. 

Google Analytics

Our Website use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Information collected by the Google Analytics cookies will be transmitted to and stored by Google on servers in the United States of America in accordance with its privacy practices. To see an overview of privacy at Google and how this applies to Google Analytics, please click hereYou may opt out of tracking by Google Analytics by clicking here.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Intercom

We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit Intercom's cookie policy . We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit Intercom's privacy policy. Intercom’s services are governed by Intercom’s terms of use. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

Webranking

The Webranking Report on report.comprend.com uses cookies for cookie consent, and to remember the user-ID of the authenticated user, to avoid having to log in again at the next visit. See also Strictly necessary cookies above. 

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie sourceCookie nameExpiration timePurpose
Comprend WAAScookieAgree12 monthsThis cookie is stored when closing the cookie consent banner.
Google Analytics

_ga 

_gid 

_gat

_gat_Waas

26 months

24 hours

1 minute

1 minute 

Used to distinguish users

Used to distinguish users

Used to throttle request rate. 

Used to throttle request rate. 

Hotjar_hjincludedInSample365 daysThis session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
Intercomintercom-id-aem5yulh9 monthsUsed to identify your browser to remember conversations via Intercom you have initiated
Webranking

Accepted

12 months

"Accepted" is stored when closing the cookie consent banner in the Webranking Report.

How to manage and delete cookies

How to control and delete cookies through the browser

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by one of our Websites, you can do this through your browser settings. The Help function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.

Cookies that have been set in the past

If you have disabled one or more Analytics Cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.

Questions, concerns or complaints

To ask questions or comment about our Cookie Policy, please contact Comprend’s privacy team at:
Comprend Privacy team
Box 3666, 103 59, Stockholm Sweden
+46 8 407 22 00
privacy@comprend.com

Let's meet!


Don't hesitate to contact us to find out how we can help you.

Stockholm

Switchboard
+46 8 407 22 00

Staffan Lindgren
CEO
+46 70 971 12 12

  •  

  • Sveavägen 20, PO Box 3666
    103 59 Stockholm
    Sweden 

London

Switchboard
+44 (0)20 7336 8429

Phil Marchant
Managing director UK
+44 7740 933 415 

  •  

  • Second Floor, 59 Lafone Street,

    Courage Yard
    London SE1 2LX
    United Kingdom

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